Frequently Asked Questions

FAQs

How to give?

Using Cheque

Cross and make payable to ‘The Navigators Singapore’

For new donor or one-time gift, please add a note indicate to us your name, address and name of staff/ministry and mail to 117 Lor K Telok Kurau Singapore 425758

 

Using Credit Card via website

Step 1 – Login to www.navigators.org.sg/login (Register as donor if this is your first donation via our website)

Step 2 – Select ‘Giving’, then “Give to staff’ and select the designated staff of your gift or select ‘Give to ministry/Project’ for ministry and fund-raising project

Step 3 – Fill in credit card information by following the on-screen instructions

 

Using Mobile Payment App

Step 1 – Login to your mobile bank App and click ‘Scan’

Step 2 – Scan the provided SGQR

Step 3 – Enter amount in SGD

Step 4 – (In the reference box) Enter abbreviated name of staff or Ministry/Project of your gift

*If your App uses a Nickname, please send an email to e-receipts@navigators.org.sg or admin@navigators.org.sg, indicating your name, date and amount of the mobile transaction.

Using Internet Banking

Step 1 – Login to your Digibank and click PayNow

Step 2 – Enter UEN number S66SS0029D

Step 3 – Enter amount in SGD

Step 4 – (In the reference box) Enter abbreviated name of staff or Ministry/Project of your gift

*For new or one-time donor,

Please send an email to e-receipts@navigators.org.sg or admin@navigators.org.sg, indicating your name, date and amount of bank transaction.

 

Standing Order via Digibank (for DBS acc-holder only)

Add our bank account DBS 0040088158 as your payee, then select ‘Transfer’ and ‘Standing Order Instruction’

How are staff members of The Navigators, Singapore supported?

We are a non-profit organization. Our ministry staff members are fully responsible for raising their own finances to cover salaries, benefits and ministry expenses.

What is the salary scale used?

Our salary scale is correlated with that of the service industry.

What does a staff member’s support provide for?

Amount that is raised by each staff member covers basic salary, as well as:

  • employer and employee CPF
  • ministry expenses (planning retreats, conferences, etc)
  • benefits (insurance and medical).

Does all my giving go to the staff member I am supporting?

All contributions given for the ministry of a staff member go into his support account. There is a 9% administration charge deducted from all donations, of which:

  • 8% is used for administrative expenses, such as office overheads, accounting and donation receipting;
  • 1% is used to help fund Navigator leadership needs in the Asia-Pacific region.

What happens if the staff member does not raise enough?

Our administrator keeps track of the balance in the staff’s support account. If the staff member has a deficit in his account that is 50% or greater than his monthly budget, the staff member’s salary is reduced by 25% and fundraising becomes his primary responsibility until the deficit is eliminated.

What happens to the surplus in a staff member’s support account?

The surplus reflects as a positive balance in the staff’s support account. It helps to cover his salary for months when there are insufficient donations coming in.

Do staff members have to raise support every time they go for overseas mission trips and/or conferences?

Yes. This is because the monthly support we raise does not make provision to cover the costs for these trips.

Can I request another receipt if I have lost the first one you sent?

Yes, you can. Contact our accounts department or email us at admin@navigators.org.sg.

Is my donation tax deductible?

It is not tax deductible.

What happens when I miss my regular contribution?

You can send it immediately, or together with your next contribution.