FAQ - The Navigators Singapore

FAQ - The Navigators Singapore

FAQ - The Navigators Singapore

FAQ - The Navigators Singapore

FAQ - The Navigators Singapore
FAQ - The Navigators Singapore

FAQ

How are staff members of The Navigators Singapore supported?

Our ministry staff members are fully responsible for raising their own finances to cover salaries, benefits, and ministry expenses.

Does all my giving go to the staff member I am supporting?

All contributions given for the ministry staff member will go into his/her support account. 9% is deducted to provide administrative and operational support to enable our staff to be effective in ministry.

What happens if the staff member does not raise enough?

If the ministry staff member’s account has a deficit of 50% or more, the staff member will receive a partial salary and he/she will focus on fundraising.

What happens to the surplus in a staff member’s support account?

The surplus helps to cover the ministry staff member’s salary for months with insufficient donations. It also enables staff to claim ministry expenses.

Is my donation tax deductible?

Your donation is not tax deductible as The Navigators, Singapore does not have IPC status.

If I wish to make changes to my giving, what should I do?

For changes to the giving amount, giving method or giving recipient, please inform our office via e-receipts@navigators.org.sg or WhatsApp us at 63440975.

How will I receive my donation receipt?

To save the environment, we have taken the paperless approach. An electronic donation receipt will be sent to your registered email after we have processed your donation. 

Will I receive ministry updates of The Navigators work?

Your partnership with us is vital in the advancement of God’s kingdom. All donors automatically go on our mailing list in which they receive our regular news and updates. You may choose to opt out anytime by writing to us. 

 

How do I scan PayNow QR codes displayed on the phone I'm paying with?

If you want to scan a PayNow QR code using a banking app on the same phone you are using for donation, you will need to download the QR code and upload it to your banking app.

  1. Download the PayNow QR code on your phone.
  2. Switch to your banking app.
  3. Find the feature in your banking app that allows you to scan QR codes for payment.
  4. Upload the screenshot of the QR code.

For DBS/POSB bank app users:

Step 1: Log in to your DBS/POSB Digibank app.

Step 2: Switch to the "Pay & Transfer" section of the app.

Step 3: Tap on "Scan & Pay" seen as one of the buttons on the top of the screen.

Step 4: Tap on the "Photo Library" button located at the bottom of your screen.

Step 5: Tap on the downloaded QR code within the image.

 

For DBS Paylah users: 

Step 1: Log in to your Paylah account.

Step 2: Tap on the "Scan" button.

Step 3: Tap on "Album" located at the top right of your screen.

Step 4: Tap on the downloaded QR code within the image.

 

For OCBC Bank app users:

Step 1: Log in to your OCBC account.

Step 2: Tap on "Scan & Pay" located at the bottom of your screen.

Step 3: Tap on "Import QR" located below the QR code scanner.

Step 4: Tap on the downloaded QR code within the image.

 

For OCBC Pay Anyone App users:

Step 1: Sign in to your Pay Anyone account.

Step 2: Tap on the menu button located at the top right of your screen.

Step 3: Tap on the "Import QR" subsection within the menu.

Step 4: Tap on the downloaded QR code within the image.

 

For UOB Bank app users:

Step 1: Log in to your account.

Step 2: Tap on "QR PAY" at the top of your screen.

Step 3: Tap on "Select from device".

Step 4: Tap on the downloaded QR code within the image.

How do I setup a recurring bank transfer?

For DBS/POSB - Standing Instructions:

 

Step 1: Log in to digibank Online

Step 2: Complete the Authentication Process

Step 3: Add our bank account DBS 0040088158 as your payee

Step 4: Select Transfer > More Transfer Services > Set Up Standing Instruction (refer to the image below for this step)

Step 5: Follow the instructions on the page to complete the set-up

For more information on the set-up, please refer to https://www.dbs.com.sg/personal/support/bank-local-funds-transfer-setup-recurring-funds-transfer.html 

 

For OCBC - Recurring Bank Transfer:

 

Step 1: Log in to OCBC Mobile App

Step 2: Complete the Authentication/OTP Process

Step 3: Add our bank account DBS 0040088158 as your payee

Step 4: From the home page, select Local Transfers > Account number

Step 5: Select Recurring Transfer, select the Frequency and a future date, and key in No. of Times (refer to image for this step)

Step 6: Enter the abbreviated name of staff or Ministry/Project of your gift in the Payment description

Step 7: Enter the amount in SGD

Step 8: Swipe to submit

For more information on the set-up, please refer to https://www.ocbc.com/personal-banking/digital-banking/step-by-step-guides/payment-transfer/transfer-funds-to-accountno

 

For UOB - Recurring Bank Transfer:

 

Step 1: Log in to UOB iBanking or UOB TMRW

Step 2: Complete the Authentication/OTP Process

Step 3: Add our bank account DBS 0040088158 as your payee

Step 4: Select Pay & Transfer > Other Accounts > The Navigators Singapore Account

Step 5: Enter the amount in SGD

Step 6: Enter the abbreviated name of staff or Ministry/Project of your gift in Comments/Reference

Step 7: Tap on the calendar icon to select a future date for the first transfer to start

Step 8: Select the Frequency and Number of Times. Click Next and swipe to confirm the set-up.

For more information on the set-up, please refer to https://www.uob.com.sg/personal/support/tmrw-user-guide/fundstransfer.page#scheduledtransfer 

I cannot donate more than $3000 via credit card online. What should I do?

There is a single transaction limit of $3000 for credit card payment via our online donation. Each credit card is only allowed to make 3 transactions per day, due to risk management. 

You can split your donation across two or three credit card transactions. You may also choose to give via PayNow or bank transfer.

I cannot add multiple donations in my cart. What should I do?

For monthly donation, only one donation item (designation) can be added to in a single transaction. If there are more than one, you could do multiple transactions. 

For a one-time donation, more than one designation can be added to a single transaction if all designations are one-time donations and kept within a single transaction limit of $3000. 

 

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