Frequently Asked Questions

FAQs

How are staff members of The Navigators, Singapore supported?

We are a non-profit organization. Our ministry staff members are fully responsible for raising their own finances to cover salaries, benefits and ministry expenses.

What is the salary scale used?

Our salary scale is correlated with that of the service industry.

What does a staff member’s support provide for?

Amount that is raised by each staff member covers basic salary, as well as:

  • employer and employee CPF
  • ministry expenses (planning retreats, conferences, etc)
  • benefits (insurance and medical).

Does all my giving go to the staff member I am supporting?

All contributions given for the ministry of a staff member go into his support account. There is a 9% administration charge deducted from all donations, of which:

  • 8% is used for administrative expenses, such as office overheads, accounting and donation receipting;
  • 1% is used to help fund Navigator leadership needs in the Asia-Pacific region.

What happens if the staff member does not raise enough?

Our administrator keeps track of the balance in the staff’s support account. If the staff member has a deficit in his account that is 50% or greater than his monthly budget, the staff member’s salary is reduced by 25% and fundraising becomes his primary responsibility until the deficit is eliminated.

What happens to the surplus in a staff member’s support account?

The surplus reflects as a positive balance in the staff’s support account. It helps to cover his salary for months when there are insufficient donations coming in.

Do staff members have to raise support every time they go for overseas mission trips and/or conferences?

Yes. This is because the monthly support we raise does not make provision to cover the costs for these trips.

How do I support a Navigator staff/ministry?

  • i) Cheques

    All cheques should be payable to “The Navigators Singapore”. At the back of the cheque, kindly write where you want your donations to go to. If there is more than one recipient, state in detail how you want your donation to be distributed. Mail your cheques to:

    The Navigators Singapore
    117 Lorong K Telok Kurau
    Singapore 425758

    If you are giving for the first time, please let us know your mailing address and contact number as receipts will be issued within 3 working days (within Singapore) together with a self-addressed envelope to allow for future donations. Please contact the office if you have not received a receipt by then.



  • ii) Internet Bank Transfers

    Internet banking allows users to do one-time transfers or set up recurring monthly transfers. Each local bank will have slightly different procedures and security systems to enable transfers.

    • One-Time Transfers

      Transfers via internet banking should go to the following account: DBS Autosave Account 004-008815-8 (branch code: 004)

    • As daily reports from the bank only show the amount transferred, information to generate a receipt is often incomplete. Kindly e-mail admin@navigators.org.sg with the following information:


      1. Date of transfer
      2. Amount of transfer
      3. Intended recipient(s) with exact breakdown (if more than one recipient).
    • An e-mail acknowledging your transfer will be sent out upon confirmation, followed by a receipt via mail.

    • iii) Standing Instruction (GIRO)

      Standing Instructions are now available via Internet Banking. There is no service charge for this.Transfer of funds via Standing Instructions should go to the following account: DBS Autosave Account 004-008815-8 (branch code: 004).To help the office process GIRO transfers efficiently, the dates we recommend for GIRO transfers are either the 10th of each month, or 20th of each month. Kindly notify via e-mail admin@navigators.org.sg once you have successfully initiated Standing Instructions by providing the following information:

      1. Date of transfer (either 10th or 20th of each month)
      2. Amount of transfer
      3. Intended recipient(s) with exact breakdown (if more than one recipient).
      4. End date (if applicable)
      An e-mail acknowledging your transfer will be sent out upon confirmation, followed by a receipt via mail.

    • iv) Credit/Debit Card

      One-time gifts by credit/debit card can be done on our website. Click here to give to staff and here to give to ministries and projects.

      Upon successful transaction, you will receive an automated acknowledgement via e-mail. An official receipt detailing your transaction and beneficiaries will be sent via e-mail once we receive confirmation from the bank.

Can I request another receipt if I have lost the first one you sent?

Yes, you can. Contact our accounts department or email us at admin@navigators.org.sg.

Is my donation tax deductible?

It is not tax deductible.

What happens when I miss my regular contribution?

You can send it immediately, or together with your next contribution.